Terms of Service

Effective Date: October 27, 2025

Welcome to Stowell Plumbing (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and professional plumbing services. By accessing our website or scheduling a service, you agree to these Terms in full.

1. Services Overview

Stowell Plumbing provides residential and light commercial plumbing services, including emergency plumbing, water heater installation and repair, drain cleaning, fixture installation, and related plumbing repairs throughout Thousand Oaks and surrounding areas. Specific service details, pricing, and timelines are outlined in your estimate or work order.

2. Estimates and Quotes

• All estimates are free unless otherwise stated and are valid for 30 days.
• Estimates are based on visible conditions at the time of inspection.
• Additional work or unforeseen conditions may result in revised pricing.

3. Payments and Billing

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept cash, checks, and approved electronic payment methods.
• Invoices not paid within 15 days may be subject to late fees.
• Emergency services may require payment at the time of service.

4. Cancellations and Rescheduling

• Please provide at least 24 hours’ notice to cancel or reschedule an appointment.
• Same-day cancellations may result in a service or trip charge.
• We reserve the right to reschedule due to safety concerns, access issues, or unforeseen circumstances.

5. Satisfaction Commitment

We take pride in our workmanship. If you are not satisfied with a completed service, please notify us within 48 hours so we can make reasonable efforts to address the concern.

6. Warranties and Limitations

• Labor warranties apply only to workmanship and do not cover misuse or normal wear and tear.
• Manufacturer warranties apply to fixtures, parts, or equipment installed.
• We are not responsible for issues caused by pre-existing plumbing conditions, corrosion, code violations, or hidden defects.

7. Client Responsibilities

• Clients must provide safe and clear access to the work area.
• Known plumbing issues, shut-off locations, or previous repairs must be disclosed.
• Pets must be secured during service appointments.

8. Communications and SMS Policy

• By providing your phone number, you consent to receive service-related messages such as confirmations, reminders, and review requests.
• Promotional messages are sent only if you opt in.
• You may opt out at any time by replying STOP.
• Your contact information is never sold or shared for marketing purposes.

9. Liability and Damages

Stowell Plumbing shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

10. Intellectual Property

All website content, including text, logos, images, and design elements, is the property of Stowell Plumbing and may not be reproduced without written permission.

11. Termination of Services

We reserve the right to refuse or terminate services due to non-payment, unsafe conditions, or violations of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts located in Ventura County, CA.

13. Updates to These Terms

These Terms may be updated periodically. Any changes will be posted on this page with an updated effective date.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Stowell Plumbing
100 Rancho Road #182
Thousand Oaks, CA 91362
Phone: (805) 410-1663
Email: stowellplumbing@gmail.com

Summary

• Payment is due upon service completion unless stated otherwise.
• 24-hour notice required for cancellations.
• Workmanship warranties apply to labor only.
• All communications follow privacy and SMS consent laws.