Privacy Policy

Effective Date: October 27, 2025

Stowell Plumbing (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our plumbing services — including emergency service requests, estimates, and SMS communications.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

  • Fill out a contact, service request, or estimate form on our website
  • Call, text, or email us for plumbing services
  • Schedule an appointment or emergency repair
  • Provide feedback or a review after service

Information may include:

  • Name, email address, and phone number
  • Service address or job location
  • Details related to your plumbing issue or repair request
  • SMS consent and communication preferences (if applicable)

2. How We Use Your Information

  • Respond to inquiries and service requests
  • Schedule plumbing appointments or emergency services
  • Provide estimates, invoices, and service updates
  • Request reviews or feedback after job completion
  • Send optional service reminders or promotions (only with consent)

We may also use non-personal information for website analytics, performance tracking, and service improvement.

3. SMS and Email Communications

By providing your phone number or email address, you agree that Stowell Plumbing may contact you regarding:

  • Appointment confirmations and reminders
  • Emergency service coordination
  • Post-service follow-ups and review requests
  • Limited promotional messages related to plumbing services

Opt-In & Opt-Out:

  • You will only receive marketing or review messages after opting in.
  • You may opt out at any time by replying STOP to any SMS or clicking Unsubscribe in an email.
  • Message frequency may vary. Standard message and data rates may apply.

Data Handling: Your personal and mobile information is never sold, rented, or shared with third parties for marketing purposes.

4. Information Sharing and Disclosure

We do not sell or trade your personal information. We may share limited information only when necessary to:

  • Provide requested services (e.g., payment processors or hosting providers)
  • Comply with legal or regulatory requirements
  • Protect against fraud or security threats

5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behavior and improve site performance. You can control cookie settings through your browser. We do not track users across unrelated websites.

6. Data Retention and Security

We retain personal data only as long as necessary to provide services or meet legal requirements. We use reasonable security measures to protect your information from unauthorized access or misuse.

7. Your Privacy Rights (California Residents)

  • Request access to personal information we hold
  • Request correction or deletion of your data (subject to legal obligations)
  • Opt out of promotional communications at any time

To exercise these rights, contact us at:
Email: stowellplumbing@gmail.com
Phone: (805) 410-1663

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Stowell Plumbing
100 Rancho Road #182
Thousand Oaks, CA 91362
Phone: (805) 410-1663
Email: stowellplumbing@gmail.com

Compliance Highlights

  • No sale or sharing of personal or mobile data
  • TCPA & A2P-compliant SMS consent and STOP language
  • CCPA-compliant disclosures for California residents
  • Clear opt-out and data retention practices
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